activation

DW321
Novice

I hit activate and I get this message: "Oops. Unfortunately we're unable to process your order"

 

WHat does this mean?

3 REPLIES 3

DeanKevin64
Ace II

If you haven't already you need to contact customer service either on chat or one of their social media platforms, Facebook, Instagram, Twitter or X now, and on their support page on Reddit.

Spent two hours with customer service. I still get the same error message. I gave up and took some time away. will try again in a few days.

Hi-did you get your phone fixed? Itโ€™s been over 48 hours since my number was ported into Visible and it still doesnโ€™t work despite numerous chats with agents and one supervisor phone call. I think itโ€™s a sim issue but no one has confirmed.

 

My account isnโ€™t active yet, so I have no pin to port out of Visible. Additionally the phone I bought is locked for 60 days.

 

They are holding me hostage. Hoping your situation ended well which would give me hope.