how to unlock phone that does not have current service?

elhefe
Novice
 
1 ACCEPTED SOLUTION

VisibleRocks
Superuser
Superuser

I did this recently by calling the customer service number of the previous carrier.  Once they verified that the phone was eligible, if was unlocked so I could use it.  I hope this works for you.

 

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3 REPLIES 3

VisibleRocks
Superuser
Superuser

I did this recently by calling the customer service number of the previous carrier.  Once they verified that the phone was eligible, if was unlocked so I could use it.  I hope this works for you.

 

If this post has solved your problem, please mark it as an acceptable solution. Thank You!

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

VisibleRocks
Superuser
Superuser

I'm glad you got this resolved.  Welcome to Visible and have a great week.

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

If only we could all be so lucky.  I bought a $700 iPhone from Visible and waited four months to activate it.  After a 4 hour activation chat, I found service did not work at my house.  I ported my number back to a reputable carrier and tried to unlock.  More chat, more of my life wasted on this miserable company, was told I had to wait 60 days.  I offered to prepay to get out of this miserable experience.  Answer was no.  I paid for two months and phone was still locked.  More chat, was told phone was unlocked.  Nope.  Waited two more months, spent two more hours wasted in chat, and was told they have no record of me ever purchasing the phone.  I cut and pasted THEIR OWN RECEIPT of the purchase sent to me in email and was told there was nothing they could do.  Now I have a $700 locked paperweight.