how to unlock phone that does not have current service?

[VisibleRocks · Accepted solution]

I did this recently by calling the customer service number of the previous carrier.  Once they verified that the phone was eligible, if was unlocked so I could use it.  I hope this works for you.

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[VisibleRocks]

I'm glad you got this resolved.  Welcome to Visible and have a great week.

[userA55]

If only we could all be so lucky.  I bought a $700 iPhone from Visible and waited four months to activate it.  After a 4 hour activation chat, I found service did not work at my house.  I ported my number back to a reputable carrier and tried to unlock.  More chat, more of my life wasted on this miserable company, was told I had to wait 60 days.  I offered to prepay to get out of this miserable experience.  Answer was no.  I paid for two months and phone was still locked.  More chat, was told phone was unlocked.  Nope.  Waited two more months, spent two more hours wasted in chat, and was told they have no record of me ever purchasing the phone.  I cut and pasted THEIR OWN RECEIPT of the purchase sent to me in email and was told there was nothing they could do.  Now I have a $700 locked paperweight.