Change payment due date.

JMT
Novice II

I want to change the payment due date for one of my Visible lines. Visible Customer Service wasn't able to help. How can I change the payment due date?

3 REPLIES 3

VisiblyPresent
Intermediate III

This is a peer-to-peer (customer-to-customer) community support forum. Visible only provides some moderation to maintain decorum. No direct Visible support forum is offered here.

You'll need to use one of the contact options at:
https://www.visible.com/help/contact-us

You might try sending a private message to Visible Care Support on the Visible subreddit:
https://www.reddit.com/user/VisibleCareSupport

I had already contacted Visible through their Chat before posting. Their customer service said they couldn't change the due date. Customer Service said it starts the day service is activated and have no way to change the due date. I thought maybe others may had found a way to get around this. Others have mentioned cancelling and restarting on the date I want. I'm not sure if this is the solution. Any help would be appreciated and thank you for your help. 

DeanKevin64
Intermediate III

Since it is prepaid you could try letting the payment lapse for a few days and see if that changes the payment date but I don't know if this will work or not.