From various posts I thought I could get better answers here in community than chat or phone call. I have the visible plan on one of the phones in my family. It’s a iPhone 7S Plus. The data is terrible. I have done all of the suggestions I could find I case it was me not doing something right. I had Sprint for a long time but they never upgraded any towers by me so I switched to visible. I didn’t think I needed the Visible+ because it’s not a 5G phone.
So now I’m thinking I want to switch to Visible+. So my questions are: (1)Are the Sim cards different for the two plans and will Visible send me a new SIM card ? (2) what is the procedure to change over? (3) How do I get notifications changed from text message to email? The iPhone 7 is my sons phone and every time it wants verification it sends text to his phone and I have to ask him to send it back to me so I can work on the account if that makes sense. Both email addresses are mine as I set both phones up but they want to send text to his number instead of my email for that number.
Thank you for any help you might give me
Hi @Johnboy72 - Welcome to the forums and thanks for reaching out. I'll try to answer your questions below:
Hopefully that answers your questions. If so, please mark this as a solution. Or if you have follow-up questions then please do not hesitate to ask.
Thank you Ryan. I am on the new plan so that should eliminate one glitch lol. Lots of things up in the air. I was thinking the plans aren’t the same so probably would get a new card? so that says to me maybe any poor data problems are in the Visible programming for my plan? I guess I will be answering my own question if I switch to the new plan and don’t get a new card. If its not any better data then work from there but hopefully better. I need to clarify my poor data is 5mbps. Thank you. I will be posting my results after I switch
@Johnboy72 I recently activated my phone with Visible's base plan, but decided to upgrade to Visible+. Had some trouble switching plans in the app & on the site as the Plan section of the account page was static & couldn't be changed. Sharing what ended up working for me in case you & others encounter the same issue.