GPS apps not working very well

Zeescub
Novice II

Since moving to visible a couple of weeks ago, my gps apps are awful and forever losing location, not updating and simply showing searching for gps. My daughter has the exact same phone in the car next to me and had no issues at all. I had no issues before I switched, but now it is terrible and quite frankly untenable if I can't get it fixed. I tried a bunch of setting changes including deselecting 5G, as I had a similar issue to this on Verizon a few years ago and locking my phone into 4G fixed it, but no luck this time around. Help

6 REPLIES 6

 lets start with a few things.  1 what model of phone do you have?  What is the signal like in your area?  After you turned off 5g did you restart the phone?  If that didn't work did you power it down and back up to insure the phone had a brand new connection to the tower?  Have you tried turning on and off airplane mode?  If my answer helps please mark it as a solution.  Thanks.

I appreciate your reply and in answer to your questions, I have a Google pixel 6, yes I restart the phone after I change network settings and I have also tried turning airplane mode on and off to refresh the connection. Nothing has worked so far. Network strength varies from full bars to half bars and I didn't seem to have any issues with other data. Speed tests consistently come back with 10 - 30 Mbps. My daughter has the exact same phone and has no issues on mint. 

are you on the new visible plus plan?

I was on the basic plan but actually switched to visible plus as it was a free offer but it made no difference. My wife has a Google pixel 8 on Visible and has no issues, so I am assuming it is a pixel 6 / Visible compatibility issue.

upstate-SC
Superuser
Superuser

I would check few settings on your device.

 

Google maps location sharing make sure it is 'allowed all the time'

Phone setting -> location -> Google location accuracy -> On (this enables map to use cellular signals to provide much accurate location)

 

I hope this would resolve your problem.

 

Just another visible user, willing to help others.
Please mark my answer as solution if it helped you.

Dunkinm
Novice

I have had this same issue.  And I travel frequently for work.  I tried speaking to customer service and that was a joke.  They tried telling me it was my GPSโ€ฆ.and having me update itโ€ฆClearly they have no idea what theyโ€™re talking about.  GPS updates when the software updates on the phone.  Thereโ€™s no way to update it oterhweise.  Naturally they were going to email me which I knew would not happen and it didnโ€™t.  I was traveling again this week out of state and it kept putting me about 40 minutes from my destination two other people with me had it in their gps as well and it was half the time mine showed.  Theirs was right.  Terrible service for GPS which is not something I can forfeit.  I will have to switch to another provider.