01-14-2023 05:47 PM
cannot access website or use app. 502 Server Error
No service in major US metro area beginning on Wednesday 1/11/23.
Numerous chats (hahahahahaha) smarmy and ZERO help.
Tried the suggestion on this site to input a different SIM and then try again with the Visible SIM.
SIM failed to activate.
01-15-2023 05:13 PM
I have been having the same problem- No bars (they’re either greyed out or say “SOS”) I was told I needed to upgrade to a new plan- but I was in a “party pay” so I had to leave my party, pay for a month of regular priced service, then I could upgrade to the new plan. (What am I supposed to do for this month?!¿)
But my family was able to upgrade with no issues? I did it in hubs phone just to make sure it wasn’t a user error, and it was a seamless upgrade for his phone.
I'm back on here killing time waiting for customer service because guess what- I have no service again. (3x this week AND I’m out of state on a trip right now)
best of luck to you-
01-15-2023 05:38 PM
Have you paid for the service? Check if the auto-pay is enabled. Try to access the website from incognito window of Chrome.