On March 17th, I ordered a new iphone and visible plan and choose Affirm financing. As soon as I placed the order, I noticed that Visible system removed my apartment number from shipping address. I tried to add it but there was no button to edit that then. So, I contacted Visible through chat and let them know about it missing apartment number, I was assured they would cancel it or correct it but next day I received an email for order shipment. There was no apartment number and they didn't do anything to stop the shipment. I contacted customer care multiple time and again same assurance each time. Finally, Fedex delivered the package back to the sender. Yet, I am receiving same email regarding my loan cancellation.
Iโm Chris with the Visible Care Team.
Weโre reaching out regarding your loan cancellation. We apologize for the inconvenience this may have caused, and we appreciate your patience and understanding while we review your case.
Rest assured, we are working urgently to determine the cause of this issue. You should hear back from us within another 3-5 days with an update or final resolution. If not, feel free to check in with us again in the chat.
I received this email 3 times ( On March 18th, 21st and 27th) already without any fix. I Have also provided them with fedex shipment details with screenshots, email from affirm that they are waiting visible's confirmation for loan cancellation. However, Visible is not sending loan cancellation request to Affirm. Customer care representative says as always it will be escalated and will be fixed soon. And there system would do this automatically.
Almost half month gone, and it is as it is. Such a frustating service provider.
