02-28-2023 06:38 PM
I bought an A13 from the Visible store last Sept. Initially, I had some trouble getting the text messaging to work, but with the help of this.community, I was able to get all of my issues resolved.
This morning, my phone lost all signal for about 10min. When it came back "online" I've lost text messaging again. I tried the fix from my initial issue (adding Access Points), but they will not save.
Anyone have an idea?
02-28-2023 07:19 PM
By the number of posts it appears Visible has had some issues with texting that started last night. They might be busy but you should maybe try getting a hold of customer service. Instead of waiting on chat maybe try Facebook messenger or maybe Twitter. FB link can be found bottom righthand corner of this page.
02-28-2023 09:03 PM
I just spent over an hour on hold. Customer service consisted of cycling the phone in and out of airplane mode and then a restart. They guaranteed that would fix it, but it didnt. Then we were mysteriously cut off. I'm not sure what to do....but will probably be looking at other providers tomorrow.