Like everyone else, I was having issues transferring my service to the eSIM from my old iPhone 12 mini to the new iPhone 14 Pro. Went through all their steps and nothing worked. UNTIL IT DID. Please read all the steps they gave me.
I don't have the chat transcript from the first time but here were the steps. YOU WILL HAVE TO CONTACT THEM SO THAT THEY CAN SEND YOU A CUSTOM QR CODE FOR ACTIVATION.
I don't know if the resolution was just pure chance or if it will actually work for other phones. But please try this before you completely lose hope! I was ready to switch carriers before it worked!
I had issues with migrating from AT&T. I got on chat with Visible to resolve. I ended up deleting the eSim, signing out of their app and then they sent a new eSim. Took about 15 minutes to walk through the process.
I had the same problem with "SOS" only showing or it flipping to cellular bars and then back to SOS. I chatted with Visible through their website. It took me about 15 minutes to get the issue resolved. We deleted the eSim, signed out of the app and then they sent a new eSIM through the app. All was working at the end of the session.
Excellent customer service. I was concerned I would be doing a lot of shutdowns, etc.