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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Does VISIBLE "back up" a phone's data?

My Pixel 5a5G needs its motherboard replaced. Is my phone's data "backed up" by VISIBLE- or will I lose my phone's data when the new motherboard is installed?

Herb by Novice II
  • 203 Views
  • 1 replies
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Login Process Failure

My billing card expired and Visible locked my account. Now they require two factor authenication requiring the use of my phone that they locked. I am unable to updare my credit card information because every way into the account required 2 factor aut...

mtschus by Novice
  • 208 Views
  • 1 replies
  • 0 kudos

Need MFA disabled or an alternative

I manage multiple accounts for my family. Specifically, I pay the bills for them. Today, Visible forced me to enable MFA when I logged into the accounts to pay the bills. (Auto-pay is NOT an option that I'm willing to do). Now, when I log into my mom...

Mark2 by Novice II
  • 349 Views
  • 3 replies
  • 0 kudos

iPhone (7)

I was gifted with an iPhone (7) from my daughter. However, she used it @ Houston Methodist Hospital. When I turned the phone on, it said something about Remote Management (related to Houston Methodist). Can I use this phone? What do I do about the Re...

JJares by Novice
  • 231 Views
  • 2 replies
  • 0 kudos