I became a Visible customer on Feb 13, 2024 because of a promotion for $20 per month for 24 months. I would probably not have changed over otherwise. The first two payments honored the promotion, but after that, the charges went to $25 per month with no notice or explanation. I have been in chats with live reps three times since April and was promised twice it would be resolved, but my account apparently falsely showed that I had "upgraded" to a higher tier service which I was told canceled my promotion. I DID NOT UPGRADE ANYTHING. As of today, I am supposed to be escalated to another service level after being told that had been done in April and I never heard anything back. I do not trust this Visible or the software running the promotions and billing. I would choose another company, just on the basis of distrust, but it's a big hassle. I am certain that the Visible software was designed to wipe out my promotion because it was only intended as a lure to get me in the door. Shameful and unethical practices. Having spent a lot of time and effort to fix this, I cannot have any other conclusions.
