Totally agree, but I can only chat with Connai, which was useless. I thought I could ultimately chat with a real person, but can't get out of the endless do-loop with Connai. Any ideas on how to reach a real person?
Getting past Connai can be a challenge at best. When given a choice of options choose other, none of these, something else and when asked to provide a description type live agent repeatedly if needed. In short don't volunteer any specific information otherwise Connai will insist she can help 😉
Alternately try contacting by X or Facebook. See: https://www.visible.com/help/connect
Another option would be sending a private message to /u/VisibleCareSupport over on the Visible subreddit at: https://www.reddit.com/r/Visible/