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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Can’t access my account or the app

I am unable to access my account and the app is a blank screen. I have spent way too many hours on chat/twitter/FB and it’s been a week now. I am trying to get a port-out PIN which they say is only possible from my account. The error message “somethi...

$300 promotional gift card

I have not received my $300 promotional gift card. After trying to ask for help on the app they said it would have been in my 10/5 bill. I receive my bills via email and that particular bill was deleted. How do I retrieve it?

Jseiple by Novice
  • 1 replies
  • 0 kudos

capabilities abroad

When we travel to Ecuador with the basic plan, will our apps such as WhatsApp, work with a wifi connection?

Emilyge by Novice
  • 0 replies
  • 0 kudos