For me, the name of the party who previously owned the number was showing up.
I submitted a ticket to Visible asking for it to be changed to my name and about 12 hours later received an email from Visible indicating the change had been successfully completed. However, they changed it to "Wireless Caller," not my name as the initial chat agent had said he'd submit.
I just contacted chat again and was told that Visible doesn't offer "premium Caller ID services." The only options are either "Wireless Caller" or your 10-digit phone number.
Visible assigned my number. Seems they should be able to label the Caller ID, too. If I'm not in someone's contacts so my name pops up, they don't take my calls!
I'm showing up as my legal name from many years ago and when I go to settings under Call, it just gives me a an error, "Call settings error. Unexpected response from network." Click ok and then the error, "Call settings error. Network or SIM card error." Click ok and then just sits on "Loading settings" under the Caller ID field.
This is so annoying especially because I don't want anyone knowing my full legal name.
Having the same issue. The old owner shows up on my caller ID. I've tried to chat with visible seven times and no luck. Customer service is lacking to be sure. Apparently there are three options. Wireless caller. Your phone number. And if you find somebody that can help you that knows how to do it your name. So far I haven't had any luck
My phone shows the old account numbers caller ID name. I tried seven times through chat to get it changed with no luck. Customer service is lacking for sure. From what I understand there are three options, 1. Your phone number
2. Wireless caller
3. Your name.
Getting that done is a whole different story you have to find somebody that knows how to do it. So far for me no luck. ☹️
Ask for a second tier agent or go higher up. It can be changed but Visible needs to put in a ticket to have it done. I had mine changed when I first started here over 2 years ago. Mine said cellular caller or maybe it was wireless caller. The caller ID is handled by a third party database that all landlines and cellular numbers go through when you make a call and it tags your number. Visible needs to put in a fix ticket to do this. Unfortunately Visible only had a few competent agents that can probably handle this request, you just need to keep pestering them to find the right one. If you reach one that says that it can't be done, tell then you know it can be others have had it done, and tell them you want to speak to a different agent or a tier 2 agent. Have it escalated.