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Forum Posts

Locked out

Forgot email I used when opened account. Now I'm locked out and can't change billing options to continue my services. I'm restricted due to credit card info. Expired.

Activation not working

Helloi am not receiving the email activation link, tried many times and also checked junk mail etc, but I did receive the forums link to activate to be able to chat ??

Activation

I cannot make or receive phone calls. I've received messages, but not phone calls. I've followed all the directions for activation, but not yet been successful in being able to call anyone.

Judy1 by Novice
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Activation Nightmare!

Should it take 5 1/2 hours to activate a new phone, on a new account on an Esim?Is this normal or am I just unlucky that I exposed the HUGE holes in this so called system.By the way when it appears when a Customer service rep gets to the end of their...

New Subscribers Beware

Future Subscribers BewareIn short, I've been a Visible subscriber for years, but if you need customer service just good luck with that. I got a new iPhone 14 Max Pro and need an eSIM to activate it. I tried going through the process myself, but my ph...

Resolved! Have no service, can’t verify email for new eSIM

I switched my phone number from Straight Talk to Visible two days ago. The eSIM was registered to the Visible number, so I need a new eSIM from Visible. The problem is that every time I chat with them and the “system” sends me a verification email so...