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Billing

Hi, I tried placing an order for a new phone and when I put the card information it stated that there is an issue with my card. I have done this twice, yesterday and today. Its ready in my shopping cart. I also received an email stating I changed my ...

3v3 by • Novice
  • 2474 Views
  • 3 replies
  • 0 kudos

Resolved! i gave it a good run

Well i tried but just can't take the poor data speeds (.36Mbps DL) anymore and with the price increase its a good time to go back to AT&T prepaid for the 25$ a month deal.

GWB by • Novice III
  • 9392 Views
  • 19 replies
  • 2 kudos

New plan LTE speeds?

Anyone have the new plans? Anyone compaired their Legacy LTE speeds to the new plan LTE speeds?Asking about LTE because I have an XR and myy wife has an 11, neither of them have 5G. I was wondering what the speeds are on the two new plans. Visible fo...

jimjrfl by • Intermediate
  • 8366 Views
  • 12 replies
  • 1 kudos

Android watches

Will Android users ever get an answer on when we can use our watches? Some people don't like apple devices and not fair to us Android people that visible seems to favor Apple over us. Think they been supporting apple watches for 1 year or more now......

SJS0421 by • Novice II
  • 4508 Views
  • 5 replies
  • 7 kudos

Eastern Kentucky Flood Cleanup -> No service

I traveled to Eastern, KY to assist with flood cleanup. Somewhere east of Lexington, my phone just stopped working. The signal bars had an exclamation point (!) and the phone said "Emergency Calls Only." The phone would not connect the entire weekend...

bliving by • Novice II
  • 851 Views
  • 0 replies
  • 0 kudos

Resolved! Reinstall eSIM Feature

Hi,There should be a feature to allow you to reinstall the eSIM. Because my mom is not good with technology and has a plane flight this evening, I needed to get Visible carrier working ASAP on her phone so she can call and text the family if there ar...

KN028 by • Novice
  • 15276 Views
  • 4 replies
  • 6 kudos

Resolved! Moving from Visible back to Verizon (port out not needed)

Just wanted to share for anyone else in this situation.Visible was not working well for my wife after moving from Verizon. Dropped calls with Visible’s old system, then no data after moving to Visible+The Visible support rep was GREAT, it was just ge...

GreenSub by • Superuser
  • 26734 Views
  • 10 replies
  • 3 kudos

Resolved! Physical SIM for new Visible Plan(s)

Has anyone upgraded to one of the new Plans and ordered the new SIM? If so, how long did it take to ship? I "upgraded" on August 27 August 17 but the new SIM has yet to ship. Thanks...

Anonymous by • Not applicable
  • 12861 Views
  • 17 replies
  • 1 kudos
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