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Forum Posts

New service won't activate

I am trying to switch to Visible. I got the new phone and number and paid the activation fee ($30) and my phone still isn't working. I've noticed talking to anyone at Visible is a nightmare. What do I do?

Visible acknowledges customer service problems

https://www.fiercewireless.com/tech/visible-acknowledges-customer-service-problemsFinally, the first step in fixing something is acknowledging it's a problem. May we all see better days ahead.

Anonymous by Not applicable
  • 7323 Views
  • 8 replies
  • 5 kudos

Account help

I can’t get the app to load or the website to work when I select “account” it just says “oops something went wrong.” I’ve restarted my phone, no updates available either. Just wanting to pay my bill. I’m also getting a message when I try to place a c...

HannahT by Novice
  • 1065 Views
  • 0 replies
  • 0 kudos

service

Been having problem with my phone ringing once and going to voicemail. Had them fix it twice. Try for the 3rd time no luck. So I though I would upgrade service. They sent me a new SIM card. Got up and running ring 5 times before it went voicemail. Th...

Why give a new number when I wanna port in? Confusing!

Why do you require your customer to select a new number even though they need to port in their number? The business logic is just confusing. There should be two check-out options to separate different users, one for the new numbers, one for the porti...

New Customer

Hello!I previously submitted a request for help activating my new iPhone 14.I would like to inform you that the issue has been resolved. I downloaded the Visible App and was able to Activate my new phone! ( I had missed that one easy step earlier th...