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Forum Posts

Swapping phones with esim

I currently have a Pixel 4 and an iPhone 13 mini, both using a physical sim card. I can switch back and forth easily but just swapping the sim card. Both phones are dual sim and are capable of using esim. If I transfer over to an esim, will I still b...

Craig by Novice
  • 1920 Views
  • 1 replies
  • 1 kudos

New plans

So I'm not sure what's happening with your party but what happens next were locked in for the price correct but we have to make a decision to what plan to pick so what will that be I'm so confused lol

Chat Wait Times Are Ridiculous

I can understand that chat support being an acceptable communication method, but the wait times need to be at most 20 minutes. It's often so long that they don't even give you a queue count number. I believe that means well over an hour! With the pri...

Anon by Novice III
  • 6511 Views
  • 18 replies
  • 6 kudos

Website Login Expires During Chat Wait

If you've logged in and started a chat session, the website shouldn't expire your sign in. After waiting over an hour, I lost my place in the chat queue. After you sign back in, it should rejoin the chat queue automatically in the same place.

Anon by Novice III
  • 1006 Views
  • 1 replies
  • 1 kudos

Service while in another country.

Hello. I have learned from the forum that international calling is available from the United States, but is calling available while in another country? Just trying to find the best way to make sure my family knows I am OK while I am in Europe.