Visible

Kicked off of live chat after waiting an hour for someone and no fix to issue

I switched to eSim now my phone wont work and just as I get to an agent on chat after an hour I have to get my IMEI and when I got back the app kicked me out and I lose my place in line. Duck this Ducking company.

Chat Wait Times Are Ridiculous

I can understand that chat support being an acceptable communication method, but the wait times need to be at most 20 minutes. It's often so long that they don't even give you a queue count number. I believe that means well over an hour! With the pri...

Website Login Expires During Chat Wait

If you've logged in and started a chat session, the website shouldn't expire your sign in. After waiting over an hour, I lost my place in the chat queue. After you sign back in, it should rejoin the chat queue automatically in the same place.

Service while in another country.

Hello. I have learned from the forum that international calling is available from the United States, but is calling available while in another country? Just trying to find the best way to make sure my family knows I am OK while I am in Europe.

Upgrading to iPhone 14 and New Visible Basic Plan ($30/mo)

I am currently on the legacy Unlimited plan with an iPhone 7 Plus and pay $25/mo with Party Pay. I am thinking about upgrading to iPhone 14 and jumping on the new $30/mo basic plan. What steps should I follow, once I receive the iPhone 14?I tried Cha...

"Unfortunately, we're not compatible at this time." Moto G Power (2021)

I am interested in transferring my # and phone from Verizon to Visible but when I put the IMEI # in it says "Unfortunately, we're not compatible at this time." The phone is a 2021 Motorola G Power that I bought at best buy last year in cash unlocked ...