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How are we doing!? 🤷‍♂️💡

VisiSquad, Transparency is key, so I wanted to start a thread and get some feedback from our members. Let me know what you think about the community and what you think we can do to make it better.  I am especially interested in the topics, discussio...


Hello I'm New to Visible

Hello, I'm new to Visible, I made the switch from Metro PCS/Metro by Tmobile because I was sick of the inconsistent coverage. I am also looking forward to getting my new phone I ordered from Visible and can't wait to use this service and partake in t...

Suggestion for Visible improvement

Customer service. Provide some. The veneer provided by 24/7 chat agents is not enough. Many of these folks are pleasant enough and appear competent and willing to help. But, once they run through their scripted checklists that's all. They have no too...

viznoob by Novice III
  • 3 replies
  • 3 kudos

Forgotten user id

I have been trying to sign inot my other Visible account abd I cannot remember my user id. When I select frogot link I am not getting a verfication email. Please help.

Hotspot only got .7mbps

I got visible to tether as a hotspot to other devices while RVing. I know you can only use one device at a time with the hotspot which I did. However, the fastest speed I ever got with it was .7 mbps. I could not stream netflix or anything else even ...

Service hacked

Mint was hacked, user data compromised and I was never notified. Iam unsure what data was compromised. If anybody has better info please share. Currently an unhappy customer due to lack of notification.

Party line

Hello I am trying to buy 3 phone to start a party line for family. I have purchased one phone but when I go to purchase another says I already have one

TESmith by Novice
  • 1 replies
  • 0 kudos

Trouble chatting!

For some reason I am NOT able to get to the chat when I log into my account! When I DO hit the chat button...It brings up a small window telling me the day I ordered my phone and if I need to track it? What is going on? I USED to be able to bring up ...

Galaxy S21 Ultra

Im seeing some different answers on this forum from the moderators about the Galaxy S21 Ultra being compatible with Visible. I just checked the compatibility checker and the galaxy s21 ultra is not listed. Is this a mistake? Thanks