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Forum Posts

New Subscribers Beware

Future Subscribers BewareIn short, I've been a Visible subscriber for years, but if you need customer service just good luck with that. I got a new iPhone 14 Max Pro and need an eSIM to activate it. I tried going through the process myself, but my ph...

Resolved! Have no service, can’t verify email for new eSIM

I switched my phone number from Straight Talk to Visible two days ago. The eSIM was registered to the Visible number, so I need a new eSIM from Visible. The problem is that every time I chat with them and the “system” sends me a verification email so...

Unable to merge, conference, add FT calls

Over the last few months I’ve noticed that dropped call rates are extremely high and when I try to call back it says “Call Failed”. In addition, when answering an incoming call, the person on hold gets disconnected. Also, the ability to merge calls, ...

Nxw by Novice III
  • 0 replies
  • 0 kudos

Apple Watch

I have an Apple Watch Series 3 Hermes that I want to activate for my wife. We currently do not have service and looking at adding a line and I wabt to add the watch if possible? I have used it on Verizon before and have received calls. Will this work...


Too bad I can't give negative stars as that is not an option. Filed a claim for a broken phone on Saturday, 10/15/2022, and was informed that it would be a 3 - 5 day process for the claim to be "adjudicated". Followed the claim online with no new pro...

Resolved! Higher than normal call volumes?

No matter what day of the week or hour of the day I try to chat in visible help line it says "We're currently experiencing higher than normal Care volume, and your wait time might be longer than usual. Thanks for your patience." can you legally say i...

Cems by Novice
  • 5 replies
  • 2 kudos

“eSIM not supported” message during activation.

I just purchased an iPhone 14 Pro Max from Visible. During activation, it tells me that the eSIM is not supported and that I need to contact the carrier to unlock the device. Clearly the device was purchased through Visible and is being activated on ...