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Forum Posts

New Customer

Hello!I previously submitted a request for help activating my new iPhone 14.I would like to inform you that the issue has been resolved. I downloaded the Visible App and was able to Activate my new phone! ( I had missed that one easy step earlier th...


Why do I need to check with Verizon to unlock my phone when you are part of Verizon.

Resolved! What’s going on with IPhone 14 shipments?

I ordered an IPhone 14 Pro Max on 9/16 at 7AM EST. The charge hit my card immediately and posted the very next day. Per Visibles Help page, I should have received a confirmation email, and I never did. I also should be able to check my order status u...

Wait times for customer support 3+ hours?

I've been waiting for Visible customer support since 7:50 am and it's now 10:36 am EST. I couldn't join a party pay until I activated my service and now I can't find the place to enter the party pay to join it. Any ideas ?