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Eastern Kentucky Flood Cleanup -> No service

I traveled to Eastern, KY to assist with flood cleanup. Somewhere east of Lexington, my phone just stopped working. The signal bars had an exclamation point (!) and the phone said "Emergency Calls Only." The phone would not connect the entire weekend...

bliving by • Novice II
  • 700 Views
  • 0 replies
  • 0 kudos

Resolved! Reinstall eSIM Feature

Hi,There should be a feature to allow you to reinstall the eSIM. Because my mom is not good with technology and has a plane flight this evening, I needed to get Visible carrier working ASAP on her phone so she can call and text the family if there ar...

KN028 by • Novice
  • 13962 Views
  • 4 replies
  • 6 kudos

Resolved! Moving from Visible back to Verizon (port out not needed)

Just wanted to share for anyone else in this situation.Visible was not working well for my wife after moving from Verizon. Dropped calls with Visible’s old system, then no data after moving to Visible+The Visible support rep was GREAT, it was just ge...

GreenSub by • Superuser
  • 21917 Views
  • 10 replies
  • 3 kudos

Resolved! Physical SIM for new Visible Plan(s)

Has anyone upgraded to one of the new Plans and ordered the new SIM? If so, how long did it take to ship? I "upgraded" on August 27 August 17 but the new SIM has yet to ship. Thanks...

Anonymous by • Not applicable
  • 10902 Views
  • 17 replies
  • 1 kudos

Thanks, Visible!

In light of some more negative feedback regarding the new plans and process of changing, I’d like to say this: the new plans are awesome! I hated the cloud technology backing the old system, and am glad to see my ping from from ~250ms to around 30ms,...

carter_s by • Novice II
  • 10288 Views
  • 21 replies
  • 3 kudos

Thinking of switching to Visible

Thinking of switching to Visible from ATT, but I have questions first. We have Uverse internet, 3 iphones, an ipad, 2 watches and ipods. Will all devices be able to transfer over? What is this party pay I'm reading about and it it good or bad that it...

GMZR by • Novice
  • 4644 Views
  • 11 replies
  • 0 kudos
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