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Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Phone Swap Promo

I sent in my old phone as a swap for the Midnight when I started my service. I was billed $100 for the Midnight this week. The old phone I sent in was eligible for the promotion so I don't understand why I was billed for the Midnight.

Visible customer service non existent?

I've been trying to get help with an issue with my account for over two weeks. The chat option never works. The one time it did they sent me to Facebook to message there. I've done that and now the only responses I get are copy/paste messages that ne...

Chat help is inadequate

Surely there must be someone there who can help me switch to a slightly different plan? A telephone number? Nah. Chat??? Request???


The payment page says we have to pay (or we may pay) seven days before our due date. For example, our due date is the 26th. Today is the 19th. Yet it will not yet let us pay. Trying to remember back to last month, seem to remember the same issue. The...

AdamEW by Novice
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