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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Bought phone from Visible and still locked after 2 months

This is an on going issue ....still unsolved for over two months! I bought an iphone pro 13 from Visible's website back in October 2022. I was using an iphone XS. I was unable to transfer the esim. Everytime I chat with an agent, possibly over 100 di...

Payment

I get my check in the morning but my service will be disconnected at midnight. Can I have them extended a couple of hours until my check hits. Usually by 7am central time. Thank you,Martha

Refused to be allowed to purchase devices

I attempted to buy device while on a VPN no where did it warn about it. Took two weeks to find out why I was being refused to process my payment. Once I did find it out I attempted with another email account and visible account just to be blocked aga...

Visible payment system is broken today

I tried to purchase a new phone via visible and the transaction was flagged by both visa and mastercard as a potentially fraudulent transaction. I burned 1.5 hours on the phone with capital one trying to reenable my card. very frustrating. I was able...