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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Question on Esim on old network

So I have an esim but what I did not realize was I still had a physical sim installed in the phone. Since I have removed the physical sim and getting slow speeds (sometimes less then 2 MB down), is it advisable to delete the esim and start downloadin...

Feedback From Current Users Appreciated!

Pleasure to meet you all! My wife and I have been looking for an alternative phone plan since, while ours is good, it's not unlimited data and I've been looking for a good unlimited data plan for those on lower income brackets. If we made a move to V...

Upload Speeds capped at 5mbps

I recently signed up for visible+ on my unlocked pixel 7 pro. I get great 5g speeds with like 200+ download. However, I am unable to get more than 5mbps upload. I don't have my hotspot or anything like that turned on. I've tried on 4g and 5g UW and I...

Resolved! Internet slow after network upgrade

My sister just upgraded to the "new faster" network this week. Her phone is 4g/lte phone, not 5g. She used to get like 15 to 20 mbps speed, but after the new sim was activated, her speeds are about 2 mbps down and .5 mbps up. Horrible! Can anyone sug...

Johnetx by Novice II
  • 4 replies
  • 1 kudos

getting help

Dear all users: This is a user help forum. We true can sort some issues. However we are not CS. So if you are having issues such as no service and turning off and on the device, Turning off and on Airplane mode doesn't work Than I would suggest you c...