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Forum Posts

Forum Overview

Hi there! Glad you found the Visible Community. This forum is a place to ask any questions you have about Visible wireless service and give us suggestions for how to improve it. You can chat with other Visible members here and answer their questions,...

Officially on Visible~

Just a brief update post to tell everyone I'm officially on Visible! Just got my phone today and it's all activated and stuff. Can't wait to look into party pay and stuff like that.

Hello I'm New to Visible

Hello, I'm new to Visible, I made the switch from Metro PCS/Metro by Tmobile because I was sick of the inconsistent coverage. I am also looking forward to getting my new phone I ordered from Visible and can't wait to use this service and partake in t...

Suggestion for Visible improvement

Customer service. Provide some. The veneer provided by 24/7 chat agents is not enough. Many of these folks are pleasant enough and appear competent and willing to help. But, once they run through their scripted checklists that's all. They have no too...

viznoob by Novice III
  • 242 Views
  • 1 replies
  • 2 kudos

Forgotten user id

I have been trying to sign inot my other Visible account abd I cannot remember my user id. When I select frogot link I am not getting a verfication email. Please help.

Hotspot only got .7mbps

I got visible to tether as a hotspot to other devices while RVing. I know you can only use one device at a time with the hotspot which I did. However, the fastest speed I ever got with it was .7 mbps. I could not stream netflix or anything else even ...

Resolved! πŸ“Œβœ… πŸ’²5 with code 3qrFRH

Free to join unlimited member party pay group is accepting everybody AND guarantees to keep your bill at $25 mo. by simply joining the party! Here is your Free referral code for $5 ONE MONTH of Visible service for new accounts x $25 monthly bill afte...

Service hacked

Mint was hacked, user data compromised and I was never notified. Iam unsure what data was compromised. If anybody has better info please share. Currently an unhappy customer due to lack of notification.

Party line

Hello I am trying to buy 3 phone to start a party line for family. I have purchased one phone but when I go to purchase another says I already have one

TESmith by Novice
  • 257 Views
  • 1 replies
  • 0 kudos

Resolved! πŸ“Œ$5 first month with code 3qqfsB

Join visible for the first month for $5 with this friend code: 3qqfsBEnter the code in the promotional section when checking out! Or use link https://www.visible.com/get/3qqfsB

Resolved! πŸ“Œβœ… πŸ’²5 with code 3qrFRH

Free to join unlimited member party pay group is accepting everybody AND guarantees to keep your bill at $25 mo. by simply joining the party! Here is your Free referral code for $5 ONE MONTH of Visible service for new accounts x $25 monthly bill afte...

Trouble chatting!

For some reason I am NOT able to get to the chat when I log into my account! When I DO hit the chat button...It brings up a small window telling me the day I ordered my phone and if I need to track it? What is going on? I USED to be able to bring up ...

Resolved! πŸ“Œβœ… πŸ’²5 with code 3qrFRH

Free to join unlimited member party pay group is accepting everybody AND guarantees to keep your bill at $25 mo. by simply joining the party! Here is your Free referral code for $5 ONE MONTH of Visible service for new accounts x $25 monthly bill afte...

Galaxy S21 Ultra

Im seeing some different answers on this forum from the moderators about the Galaxy S21 Ultra being compatible with Visible. I just checked the compatibility checker and the galaxy s21 ultra is not listed. Is this a mistake? Thanks

My unlocked Galaxy S21+ 5G IMEI not recognized

I bought an unlocked Galaxy S21+ 5G from Best Buy two months ago and an using it in Verizon. I would like to switch to VISIBLE but the IMEI is not recognized. The CHAT was not very helpful. Just said that is how it is. I find it pretty hard to believ...

Credit card

I just got my SIM card for my new phone with visible and it is charging me again for the 40 bucks. And u know that I have money on the card but it said I need a different payment method

Resolved! Payment not being acknowledged.

I paid my bill due July 3 on the 28th of this month and it shows on my debit as being deducted but the Visible app is not indicating that I have paid. Anyone else run into this problem? I've not seen Visible take two days to process a payment.

smgrinus by Novice III
  • 395 Views
  • 2 replies
  • 0 kudos

Join this Party, free tip

Have unlimited data? No hotspot, use netshare+ or PdaNet+ from playstore, uses your wifi from phone as a hotspot. I never have issues with netshare+, a one time fee of $9. I use laptop and tablet at the same time.

OTG Compatible Phones on Visible?

My current visible phone ZTE R2 and it is not OTG compatible (cannot connect phone to external flash drives, card readers, etc). I would like to upgrade to the Samsung Galaxy A21, as a search online states this phone is OTG compatible, but there is n...

why1942 by Novice
  • 245 Views
  • 1 replies
  • 1 kudos

Motorola G Stylus 5G Add to Approved Device List

Hey Visible,Can you add this device to your approved device list for 5G so it can connect to the 5G towers? Can you add more devices since it is just a short list? This device only connects to the LTE data and not 5G.

vogmat by Novice
  • 311 Views
  • 1 replies
  • 1 kudos

Increase Tethering hotspot to 10Mbs

I would love to see the tethering speed increased to 10MB. Maybe allow the user to choose when to use the improved speed and limit it to 50Gbs per month.

Vs by Novice
  • 366 Views
  • 1 replies
  • 0 kudos

Gift Card $100

I still have not received my gift card and it's been 60 days. I received my code to redeem for my gift card and after 30 days I reached out to them by chat. The service person told me that the company they're using is behind because of COVID, underst...

Forum Overview

Hi there! Glad you found the Visible Community. This forum is a place to ask any questions you have about Visible wireless service and give us suggestions for how to improve it. You can chat with other Visible members here and answer their questions,...