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Visible Only Cares About New Customers

As an existing customer I am appalled that only new customers are getting the $300 gift card and beats head phones. I purchases a new phone and am paying the same price as a new customer, but I am not getting the gifts new customers are receiving. Vi...

Good job visible

I would like to say "Good Job Visible", you have managed to lose a customer right before they bought a new overpriced phone. I say "Overpriced" because just a couple weeks or so ago I could get a $300 gift card and now only $250. Well add on Google i...

Worst customer service ever

I have had no service for past several days and customer service was not able to do anything but making things worse. Here is my story. On 11/16, I started to have no data on my phone. I followed all the steps from auto diagnosis like upgrade phone s...

Activation

I cannot make or receive phone calls. I've received messages, but not phone calls. I've followed all the directions for activation, but not yet been successful in being able to call anyone.

Judy1 by Novice
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Activation Nightmare!

Should it take 5 1/2 hours to activate a new phone, on a new account on an Esim?Is this normal or am I just unlucky that I exposed the HUGE holes in this so called system.By the way when it appears when a Customer service rep gets to the end of their...

My new phone

I need help! I was scammed and the person had access to my phone through an app called app desk. I want someone to look at settings with me and make sure I can block anything from happening. I have deleted the "app desk" app that was installed on my ...