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Too bad I can't give negative stars as that is not an option. Filed a claim for a broken phone on Saturday, 10/15/2022, and was informed that it would be a 3 - 5 day process for the claim to be "adjudicated". Followed the claim online with no new pro...

Resolved! Higher than normal call volumes?

No matter what day of the week or hour of the day I try to chat in visible help line it says "We're currently experiencing higher than normal Care volume, and your wait time might be longer than usual. Thanks for your patience." can you legally say i...

Cems by Novice
  • 5 replies
  • 2 kudos

“eSIM not supported” message during activation.

I just purchased an iPhone 14 Pro Max from Visible. During activation, it tells me that the eSIM is not supported and that I need to contact the carrier to unlock the device. Clearly the device was purchased through Visible and is being activated on ...

Resolved! Activation

Just signed up for visible. Sim is on the way. I do not have Wi-Fi, however. Would like to know how to activate my sim without Wi-Fi.

Skeptic by Novice
  • 2 replies
  • 0 kudos


How do I activate service without Wi-Fi?

Skeptic by Novice
  • 0 replies
  • 0 kudos

Missing Sim with new Pixel 6

I just received my new Pixel 6. I cannot seem to find the sim card that was supposed to be in the package. Where can i purchase one? I cannot seem to transfer my info from my old phone, iphone SE without a new sim to put into my Pixel 6. Please advis...

Phone upgrade

I received a notification that I was eligible for a phone upgrade since my affirm loan was 50% paid off. My phone is in working order and no cracks on the screen. I was putting in a new sim card last week and took off the protection case and did noti...