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5G UW Problems

I upgraded from the Visible ($30 Plan) to the Visible+ Plan and I currently have a Google Pixel 7 the coverage map shows I have Ultra Wideband in my area, and so does the Verizon map. However, I erased the esim that was asked by a rep and redownload ...

Porting nightmare

I can not seem to get visible to port my number. It’s been 5 days of excuses and broken promises. Even with a supervisor. The original company keeps stating they are not recieving any port out requests from visible. And visible keeps saying they are ...

Do I have to buy a new phone?

I received an email and a text message saying that I am required to get a new phone to continue service. I understand that Visible is moving to 5G and encouraging users to have a 5G-compatible phone, but my question is, "Am I required to upgrade my p...

Calls being redirected to scam number

Has anyone else been having their outbound calls redirected to a scam number? This has happened when calling multiple different 800 numbers. I spoke with someone about it this morning and they took me through this entire process to reset my sim, but ...

colee by • Novice
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Over charged again.

So it has been 8 months since I canceled I protection plan back in August of last year. And now still 8 months later visible continues to charge me for this plan. Every month I have to wait in line talk to customer service just for them to tell me I ...

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