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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Visible is BROKEN

I can’t pay my bill due to something wrong with my account. If I try the app it just freezes at the first screen that just says “visible” unless I delete the app and reinstall, but as soon as I log in it’s back to that. If I try the website there’s n...

LoganDP by Novice
  • 2 replies
  • 0 kudos

Activation problem

Put new sim card in, followed the instruction and finished the activation procedure, but there is no signal on my phone screen. Cannot make call nor text.

Xing by Novice
  • 7 replies
  • 3 kudos

No SMS received

I haven’t received SMS since yesterday. The visible app put me in a long delay and then logged me out of the app. Now I can’t login because the password reset request comes from SMS.Anyone have any way to get out this issue?

Visible text messaging is down!

I know 3 people on Visible, and none of them can receive text messages. Everyone can send text messages. Visible technical support has not been helpful. Let me know if you have the same experience.

groundhog by Novice III
  • 242 replies
  • 52 kudos

Text Messages

Unable to receive text messages!!! What is going on with Visible!

abloam by Novice II
  • 5 replies
  • 0 kudos