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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Affirm option no showing for payment

I was approved for purchase up to $4500.00 from Affirm to be used at Visible. Every time I order the phone, and go to the "What is Your Preferred Method of Payment" page I only see options for Credit Card, PayPal, Venmo nothing showing for Affirm. I ...

kelm64 by Novice
  • 1244 Views
  • 1 replies
  • 0 kudos

International Calls

Hello,When I call a country not included in my plan, will I be connected and charged or will I simply not be connected?Also, if I go over the allotted 500 minutes, will I be charged or just blocked from calling until the next billing cycle?I looked a...

Anonymous by Not applicable
  • 557 Views
  • 0 replies
  • 0 kudos

Bait and switched on next day shipping

Hi, I'm incredibly frustrated and have been disconnected from chat trying to resolve this situation. I bought a new iPhone yesterday – Friday, Sept. 22, release day – with the promotion of free next-day shipping. After purchasing, the tracking inform...

Internet

Is there really no way to talk to a human support rep? The internet is literally the worst I’ve ever had with any carrier. Just to write this post I had to toggle airplane mode on and off and on and off - reset network settings- turn off the phone an...

Transferring to iPhone 15

I have the new iPhone 15 coming tomorrow - upgrading my iPhone 11 Pro Max. I had a lot of issues migrating my number and service from Verizon to Visible in January. The eSim would simply not work on my phone. They sent me a physical SIM and that work...

Zebra515 by Novice II
  • 8570 Views
  • 14 replies
  • 1 kudos