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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Application Issues

the application on my phone. Before committing to visible, I first did a trial session using my ESIM on an old account. After I decided I wanted to go with Visible, I created a different account and then committed my ESIM to that account. The reason ...

Resolved! Upgrade questions

Have questions:Why does it say "$25" , yet when I select it shows "$30" for monthly bill of $35.00?Will I get "dinged" for 2 payments?Will I have use of my ohone until new SIM arrives?TIA

NanaX2 by Novice
  • 1 replies
  • 0 kudos

visible lies and service that doesn't actually work

Thanks for nothing, Visible. Your "customer service" reps have repeatedly lied. You charge customers for a service that doesn't work. Shame on you.I realize this post will do absolutely nothing (non existent complaint resolution within Visible). Foll...

No network connection

After upgrading to new $30 pm plan, phone off network. Does not send or receive anything. Talked to Help center 5 times - were unable to solve problem and every session timed out. I cannot access my account or the Visible app on phone. Please help.

Adriaan by Novice
  • 3 replies
  • 1 kudos