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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Visible won’t accept my debit card

My previous payment was a debit card that has expired and have tried 5 times to enter my new debit card and Visible won’t accept it. All numbers I have entered and dates, etc. are correct. Frustrating!

Pixel 6a Wi-Fi Calling

I have two Pixel 6a phones, purchased at the same time, that exhibit this same problem. When the Wi-Fi calling option is enabled, it turns on and off sporadically. Turning off would be normal when you get out of range of your router, but this happens...

TDERBY by Novice II
  • 4 replies
  • 0 kudos

How do I return this phone?

It's been a week now since I received this phone that is completely locked and unable to is ghosting me, booting me out, etc. I've tried every platform to get an answer and NOTHING. Supposedly my case was escalated to a special team a...

Is it my phone or the Service?

Obviously something is going on with Visibiles service or the chats and customer service would not be so backed up, with that said I still dont know if its my phone of the service. I am having to put my phone in airplane mode and restarting it at lea...

Website does not accept Credit Card

I have tried to buy a phone and start an account. I have used 3 credit cards that are all working fine. I keep getting the same error. See below: "Looks like there's an issue with the payment method you entered. Please try again or use another paymen...

bobFI by Novice
  • 3 replies
  • 0 kudos