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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg


I'm not receiving activation email when attempting to complete activation.I get the following messageTo look up ID, please allow permissions. Application has Email is working and I have received email from forums

Rod by Novice
  • 1 replies
  • 1 kudos

Cannot send or receive picture texts

I may have made the worse decision by upgrading my visible plan. Since I have upgraded I cannot send or receive picture text messages or use my data. Visible needs to fix this ASAP. And their chat line hasn't helped either.

Service in U.S Virgin Islands?

The title really says it all - I’m traveling to the U.S Virgin Islands soon, and I want to ensure that I’ll have cellular service for the trip, without being overcharged or anything of that sort (if there’s an extra fee I will need to pay I’m open to...

Robertb by Novice
  • 1 replies
  • 0 kudos

Existing customer additional line

I currently have an iphone 14 with an esim on the basic account. Trying to add an additional line, also using an esim. While using the website I try to add another line. I choose bring my own device, ios, previous service on Verizon. It tells me that...