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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Documentation on Upgrade Service- NONE

I am extremely disappointed in Visible. I have been with them for years. Purchased a Google Pixel 6 through their store and Affirm. A couple months ago, my phone got yet and I had it replaced with Assurant. They provided me a Google Pixel 6 Pro as a ...

5g availability.

I purchased a new unlocked Plus One 5g phone. It's clearly a 5g phone. When I used the compatibility checker, Visible said the phone was compatible with their 5g network. After ordering another sim and following their instructions and installation, i...

JMT by Novice II
  • 811 Views
  • 1 replies
  • 0 kudos

Reactivation

Hi! I am trying to reach customer service. I contacted Verizon yesterday to switch me and my family from Visible to Verizon. (We travel often, and Visible does not have internaional plans.) The Verizon representative initiated the transfer. However, ...

RayF by Novice
  • 968 Views
  • 3 replies
  • 2 kudos

How about some customer support?

What you have now is not what any customer would call actual customer support. Your chat is actually more dangerous to your bottom line than you know. If not for the inablitity of you support to actually support anyone but your chat agents getting pe...

sirmuzz by Novice III
  • 1040 Views
  • 3 replies
  • 1 kudos