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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Prior customer before new plans

I noticed that visible now has different plan levels. But I am on the unlimited ($40) plan that was the original. I can’t find any information regarding this plan anymore. Since then I have noticed my hotspot doesn’t work on using it for a TV. (So I ...

cannot access account

I am having issues accessing my account. When I log in, I'm asked for a verification code and the phone number that the code is being sent to is currently out of service. How do I get access to my account with this issue?

Texting issues

So it’s seems every time my bill comes due there is yet another issue with this service. This one is with texting now. I am getting texts from stores with my discounts or new promotions but from my contacts I am not. It’s telling me they are undelive...

Visible App iOS issue

I have an iPhone 13 Pro Max iOS 16.1.1. After the update Thursday to 4.2.7 I can’t get to my account info in the app. After singing in, it takes me to the “Get started” screen where I can check my phone compatibility or shop phones. I have deleted th...