Need help?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Imei #

I just received my new phone and I am trying to activate it in the mobil app and it's saying my imei # is unavailable. I am already frustrated with this process and I need a phone. Please help as I have already been charged for service that I can't u...

Credit Card Processing

I've been trying to purchase a phone since 12/23. I'm able to submit an order & get instant message that it's successful but do not receive confirmation email, nor is an order showing in my account. I'm charged on my credit card & have spoken to them...

Mjguild by Novice II
  • 696 Views
  • 0 replies
  • 0 kudos

Can't re-activate service

I skipped one month of service because I was traveling for six weeks. But now whenever I click "Click here to restart" I get the error message "Looks like there’s been an error. Please contact our Care team so we can get you the assistance you need."...

waalsh by Novice
  • 1347 Views
  • 1 replies
  • 0 kudos

Apple Watch NIGHTMARE

Today I spent five hours troubleshooting my Apple Watch once I completed porting my number over to visible. Everything was working perfectly with the temporary visible number Apple Watch cellular functions as it should with that temporary number. Onc...

Bronson by Novice II
  • 2543 Views
  • 5 replies
  • 1 kudos

Payment

I get my check in the morning but my service will be disconnected at midnight. Can I have them extended a couple of hours until my check hits. Usually by 7am central time. Thank you,Martha