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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Who is Steve in the live chat?

Steve ended my conversation in the chat when we weren't finished and I was still asking questions. He very well knew I was getting frustrated and had already tried the fixes he gave me and he knew I had been having issues for days. As you all know i...

fw by Novice
  • 2783 Views
  • 4 replies
  • 2 kudos

Idk what to do...

Got a zte A3 Feb 10th my sim didn't show up til almost 3 weeks later. When I was finally able to use the new zte it's broke has a bad glitch hangs up drops calls does a bunch of weird stuff deletes messages kicks me off the internet ect ect. By the t...

ADDRESS NOT VERIFIED? TRY THIS!

I ran into that months ago. I was trying to change my address on my account and was using my laptop to access Visible. I kept getting that same error. The simple solution was to process my address change using my phone via the Visible APP. I hope thi...

ScottyP by Novice II
  • 4522 Views
  • 1 replies
  • 2 kudos

wrong account

I need to import my number from another phone service to visible. But I accidently put the wrong account number for visible to see if they can pull my phone number over. How can I go back and change it?