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Forum Posts

eSIM issue finally resolved

Background: Moving my service and number to a new phone (Pixel 4a to Pixel 6a). This is an action that ought to be able to be handled entirely online, but Visible requires human intervention. Well over an hour waiting to get a human on chat (and cons...

Help!

A friend of mines is trying to log into their account because autopay was turned off, and their password is suddenly incorrect, and can't pay their bill. They've tried reaching someone but the care chats are all busy. They also can't recover their e-...

visible phone

can't make calls or receive calls from my visible phone . it keeps saying there are calling restrictions when I try to make a call

mimi by Novice
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Activation

I’m a current visible customer and received my new iphone14. My visible app now shows my device as iphone14, but my service is still on my old phone only. No option to transfer. Any ideas? I’ve been trying to chat with visible with no luck for some t...

Cb by Novice
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  • 0 replies
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Live chat not working

Hi- i received my new phone/SIM card 9/19/22 but my account says it has not arrived!I cannot get anyone in Live Chat…HELP!!!