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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Need Help

I don't know where else to get help but I've tried getting help through chat in the app and online and I've tried social media as well but I can't get a response or my number never actually comes up in chat after waiting hours and hours. All I need t...

Erin by Novice
  • 2343 Views
  • 2 replies
  • 1 kudos

No help anywhere- can’t login

I received two emails October 12 and 13th saying my email had been changed and my billing address had been changed. And if it wasn’t me to contact them immediately. I have been trying since that day via chat to contact anyone. I have been on hold thr...

coverage

Poor coverage in Kansas City KS area5 G with three bars, but one block away no service in Olathe areaAny one else with this problem

Ron by Novice
  • 1256 Views
  • 1 replies
  • 0 kudos

Stuck on go to account screen

I don’t know if anyone else has encountered this issue. During activation process my phone is stuck on go to my account screen. I tried to contact Visible through messenger and app but neither responds. Probably due to transferring from an inactive V...

Sartu by Novice
  • 1615 Views
  • 1 replies
  • 0 kudos