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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Can't access website - 403 FORBIDDEN

I have been trying to pay my bill for 4 days now and I either get a 403 or 404 FORBIDDEN error. No access from either of 2 browsers on my phone, 3 browsers on iPad or 2 browsers from laptop. I get emails just fine warning me to pay my bill but the "M...

Resolved! Help Chat does not help

I ordered a new phone on visible, but I'm not sure the order went through properly because it was flagged as a fraud charge. I marked the charge as safe with the bank, but I'm still not sure the order went through. I've been trying to get help with t...

miv by Novice
  • 3285 Views
  • 3 replies
  • 0 kudos

Cannot sign up

Hi, I am trying to help my family switching to Visible. But "something went wrong" keeps popping up when I help them log in. I tried to use different browsers and under the incognito model, clear cookies. The problem persists. I am wondering if anyon...

No voicemail

I've been with visible for about 2 weeks. I found out yesterday that my voicemail doesn't work. It goes to a prompt to enter mailbox number. I entered my phone number but that didn't work. I followed the steps to setup the voicemail but it doesn't wo...

BILLYT by Novice
  • 4239 Views
  • 4 replies
  • 0 kudos

Account Hacked

My account was hacked yesterday. I was not able to change my password. My address was changed about 15 times. My account was charged $1052. I have not been able to close my account. Customer service has been unavailable. Now my phone has no service a...

ChrisBB by Novice
  • 3524 Views
  • 4 replies
  • 1 kudos