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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

My Texting Now Working

Contact an Agent on Chat, confirm your account Email, follow the Agents instructions. My wait time for an Agent was 70 minutes. However, my texting is now working. Thank you Agent Amy‌‌‌‌‌‌‌‌

MikeN by Novice III
  • 1329 Views
  • 5 replies
  • 0 kudos

Visible Outage

Visible runs on the Verizon Network.. Verizon has announced they are having Network / System problems nationwide. We as Visible customers are out of luck when it comes to customer support/ help. Visible customers get to sit and wait until Verizon fig...

MikeN by Novice III
  • 5215 Views
  • 4 replies
  • 1 kudos

Email is so easy to hack!!!!

So I’ve had my email compromised and gmail gives me the run around for account recovery. So my visible account is compromised. Varo bank which is all digital like visible was compromised. So my bank pays for the visible and I can’t do anything with e...

Differing numbers, no signal for 7 DAYS! Please help :(

Hi everyone,I am posting here because I am truly, truly lost and so, so incredibly frustrated. I could really use some feedback about how to move forward. Please allow me to share my story down below:Necessary context: my current email address associ...

Anonymous by Not applicable
  • 938 Views
  • 0 replies
  • 0 kudos

Can't log in to activate

I have set up two phones, two accounts, two different email addresses. The first one received a new phone number, the second ported from another carrier. The first worked beautifully, no problems. The second one, however = nightmare. First of all, I ...

t_vis by Novice II
  • 4257 Views
  • 6 replies
  • 3 kudos