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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Changing from Visible to Visible+

From various posts I thought I could get better answers here in community than chat or phone call. I have the visible plan on one of the phones in my family. It’s a iPhone 7S Plus. The data is terrible. I have done all of the suggestions I could find...

2-Step Verification

I'm trying to sign into my account so that I can upgrade as I am required to do. I do NOT receive a code for the 2-step verification. What can I do? I can't sign into the account.

chipmp8 by Novice
  • 1258 Views
  • 3 replies
  • 0 kudos

2 part authentication

2 part authentication does not work. Cannot log in to my account to pay bill. And because I cannot log in I have no access to online help so they can disable the multi factor authentication. This has happened before by the way since they added this, ...

sward by Novice II
  • 982 Views
  • 1 replies
  • 1 kudos

My Texting Now Working

Contact an Agent on Chat, confirm your account Email, follow the Agents instructions. My wait time for an Agent was 70 minutes. However, my texting is now working. Thank you Agent Amy‌‌‌‌‌‌‌‌

MikeN by Novice III
  • 1853 Views
  • 5 replies
  • 0 kudos

Visible Outage

Visible runs on the Verizon Network.. Verizon has announced they are having Network / System problems nationwide. We as Visible customers are out of luck when it comes to customer support/ help. Visible customers get to sit and wait until Verizon fig...

MikeN by Novice III
  • 7144 Views
  • 4 replies
  • 1 kudos