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SMS picture resolution unacceptable

I love everything about Visible except their terrible downsizing of all pictures received through SMS. Everything I am sent gets downsized to 360x480, which is crazy. I am texted photos of work tickets at work and they are completely illegible. The s...

My Account is compromised - Chat support is no help

Update: Next day, first thing in the morning I was able to talk to someone in chat. They said my issue will be escalated and wait to hear back in 24-48h. Later that day I receive an email from visible stating that they are aware of customer accounts ...

Can't access website - 403 FORBIDDEN

I have been trying to pay my bill for 4 days now and I either get a 403 or 404 FORBIDDEN error. No access from either of 2 browsers on my phone, 3 browsers on iPad or 2 browsers from laptop. I get emails just fine warning me to pay my bill but the "M...

Resolved! Help Chat does not help

I ordered a new phone on visible, but I'm not sure the order went through properly because it was flagged as a fraud charge. I marked the charge as safe with the bank, but I'm still not sure the order went through. I've been trying to get help with t...

miv by Novice
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Cannot sign up

Hi, I am trying to help my family switching to Visible. But "something went wrong" keeps popping up when I help them log in. I tried to use different browsers and under the incognito model, clear cookies. The problem persists. I am wondering if anyon...