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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Resolved! Stopping service from former carrier

When I activated my Visible account, there was a message the said: "we'll assign a phone number to your eSim. You can transfer your current number after activation". Now I have 2 phone numbers and am paying Visible and also my former carrier. How do ...

Rrutte by Novice
  • 2 replies
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No Datas

My son broken his iPhone 11 last month while he is in university of California Irvine, I bought a new iPhone 13 for him from Amazon. He told me he can make phone calls but there is no datas avalible.I ask him use chat in visible app to fix this probl...

getting "Service cancelled" message on website

I created an account about 6 months ago but never actually signed up. I returned to the website today and tried to shop for phones and got these messages. Please advise. Thanks.Service cancelledSorry to see you go. We’ll save your email address in ca...

Jeremy by Novice
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Need Help

Howdy I just switched over to visible and no have “two” lines, but under one number? One of the lines works but the other has no service? I can’t send text messages but I can send iMessage. However, I checked and have my SMS on as well and have tried...

Tj2023 by Novice
  • 0 replies
  • 0 kudos

Account broken for weeks, tech support unable to fix

My account has been broken for almost two months. I'm in my fourth escalation, second case number. My account has reverted to 18 months ago: prior device I bought via Affirm, paid off and sold off in February but now Visible, despite confirming with ...