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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

No internet and/or no cell all over again

Losing internet (LTE) after 9am regularly for the last week and now my cell signal disappears (zero bars or it says 'SOS'). It happened to me in Honolulu HI, in Miami FL, various places. There are issues associated to my account. WITH NO SOLUTION. Bo...

georgi by Novice II
  • 5 replies
  • 1 kudos


Refunds should be given to the customers that have had service issues. Text messaging not working for me.

Cant receive text message

Hey can you all fix this so i can long into your site, get my account number and password and port myself away from this trash service?

GasLit by Novice II
  • 1 replies
  • 1 kudos

Activation woes and frustrations

I am totally frustrated with trying to use the "upgraded SIM Card" that I ordered.The whole process is plagued with dead ends and the chat sessions are like standing in linefor chow on an aircraft carrier.....a total waste of time!I believe the only ...

hotmike by Novice
  • 2 replies
  • 0 kudos