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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Network upgrade needed

I have ordered and installed the new sim card. Thought I was all set and according to the app, I was. Now I am getting a daily email that a network upgrade is required. I thought that is what I just did. I don't know what the problem is. Any thoughts...

Rayzien by Novice
  • 1111 Views
  • 1 replies
  • 0 kudos

Upgrade and 2FA problems!

Hello! I started the upgrade to a new network and things went very wrong. It started to upgrade but failed to finish, and I let it run all night to no avail. I now have no service nor an esim! Furthermore, whenever I sign back in to retry, it refuses...

jbogdan by Novice
  • 1499 Views
  • 3 replies
  • 1 kudos

No Internet connection

My husband and I both have Visible and since we had to upgrade to the newer plan we have had a lot of issues with internet connection. Our phones (iPhone XS both on iOS 16.3.1) will show we have good signal but we have no internet connection when try...

jcwik1 by Novice
  • 1846 Views
  • 1 replies
  • 1 kudos