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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

***Complaint In Regards To Promotion***

I was told by Lisa the visible live agent I spoke too that this was the only way to file a formal complaint. I switched to Visible and less than a month later I purchased a new device through Visible. Underneath the phone it stated $200.00 virtual gi...

Porting period

I am currently on the MetroPCS line, and I received the device after my billing cycle. So, can I port my phone number at the end of my billing cycle, so that I can avoid paying double for internet? I want to port my phone number from MetroPCS to Visi...

satuxD by Novice
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App Issue After Update to 4.2.7 on iOS 16.1.1

I have been using Visible for nearly a year, after updating I sign in and the “Get started” page appears. It will not show my account info, I can Check my Current Phone or Shop New Devices. If I check and enter my eSIM it takes me to an empty cart an...