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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Can't log in to activate

I have set up two phones, two accounts, two different email addresses. The first one received a new phone number, the second ported from another carrier. The first worked beautifully, no problems. The second one, however = nightmare. First of all, I ...

t_vis by Novice II
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  • 6 replies
  • 3 kudos

dropped service

Lately, the service has been dropping. Sometimes I have to power off and on several times to get any bar on my phone.

Can’t port in

Every time I enter the number I want to port in, it says “oops that number is not active” what is going on? How do I get visible to fix this?

Stranded without service

I have tried everything up under the sun to restore my service. I purchased a pixel 6a through visible's app marketplace & switched my sim into the phone. Immediately, my entire account was bricked & told me to contact the help team - if you can call...