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Forum Posts

Home Network vs Mobile network?

Hi, been a Tracfone user for years. This is 1st time using mobile carrier. i'm confused, do i 'switch' to my home internet network when at home? or i'm always supposed to be on the Visible Network? I've read how some customers say the use their PHONE...

Unable to use 5G

I just switched to Visible and for some reason I am unable to use 5G on my iPhone 13. The cellular data is roaming and I turned on 5G auto. I also updated my phone to the newest IOS but I only got LTE . Anyone experienced the same thing?

New phone activation, move to IOS, Visible APP

I just got my new iphone 14 purchased from Visible.I'm having trouble understanding the sequence of steps to take.1) I would like to use the Move to IOS APP to move my data from my old android devise. I need to do this to retain all my test messages ...

jano by Novice II
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  • 3 replies
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porting in a new phone number

Just wanted to mention that if you bring your old phone number with you, apparently you will need to re-do a password and greeting for your voicemail. I am not someone who thumbs through my phone looking at settings and details, so my husband was the...

kdeb by Novice II
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  • 2 replies
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Resolved! How to reinstall the eSIM

I deleted the eSIM by accident, and now when I log into the account, it wants to setup 2 factor authentication, (which requires the phone number I don't have set up). How do I reinstall the eSIM, if I'm essentially locked out of my account?