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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Resolved! 502 Server Error, Et Al

Signed up for Visible yesterday, and my experience has been disappointing. First, there is the apparent inability of the system to accommodate multiple lines on a single account, which is just silly. So, I went through the hassle of setting up two ac...

Incompetence for live agent

Tried to unlock my iPhone. First agent was interrupted for inactivity as he is talking to IT.Second Andrew is very incompetent. He didn’t respond for 5 minutes.Third Sai ended chat with the same inactivity reassign after I mentioned I spent 2 Hours o...

zhxzcj by Novice
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Reference# *****

I am replying to reference # *****I am still not able to connect to my service. My new visable phone still says SOS and there are no bars. I had visable service on my iPhone 8 and received this iPhone 12 today and still can't connect. My service is p...

ADerby by Novice
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Hello. We just switched over service to Visible yesterday to a new phone purchased separately. As of today, we still do not have service.