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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Website Down?

Is the website down for anyone else? I get a "502 Server Error" message on my laptop, and the app on my phone will not connect to the Help chat or let me sign in.

Defer SIM activation

Hi, I currently have Business Corporate Plan with ATT and I ordered Visible SIM yesterday. I got it delivered today and I did provide the Port Out PIN from ATT to Visible and I believe the transfer out also is successful. Now due to personal circumst...

upgrade/change plan

Got notice that my plan was retired and had to get a new sim card to get the new plan, was supposed to go from $40 to $30. While waiting for card my service needed a payment. Received sim card the next day. I now have the sim card, but had to pay $40...

I can receive but can not SEND any TEXT!

Everything was working fine, then all of a sudden i stopped being able to SEND any TEXT on visible 5G network. However, I am still receiving text. I have tried powering the phone ON then OFF, removing and inserting the SIM card, turning on and off ai...

jakid by Novice II
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