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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Porting in a second phone

How do I go about adding a second phone to my account? The phone is paid for, unlocked, and I've obtained the port out PIN from the other carrier, but Visible doesn't seem to be set up to have more than one phone per account? Is this true? I must set...

pg7329 by Novice
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Switching phone back to Visible

I have just returned from a trip to England. While there, I switched out my Visible chip for a chip from a local UK phone company. Once back in the U.S., I switched back to the Visible chip. I seem to have no connection to the Visible system for call...

eSIM issue finally resolved

Background: Moving my service and number to a new phone (Pixel 4a to Pixel 6a). This is an action that ought to be able to be handled entirely online, but Visible requires human intervention. Well over an hour waiting to get a human on chat (and cons...

Help!

A friend of mines is trying to log into their account because autopay was turned off, and their password is suddenly incorrect, and can't pay their bill. They've tried reaching someone but the care chats are all busy. They also can't recover their e-...

visible phone

can't make calls or receive calls from my visible phone . it keeps saying there are calling restrictions when I try to make a call

mimi by Novice
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