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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Did Visible Assign Me A Spam-prone Number?

I am in day 9 with my new phone and new Visible-assigned number. I am receiving between 10 and 23 spam calls per day. Except for one call to my fiance, the assigned number has not been used or posted in any way. I have called no one else, nor have I ...

EdF by Novice
  • 2556 Views
  • 4 replies
  • 1 kudos

IMEI Not Available

I got home from the Apple store with a brand-new, unlocked iPhone 12. I downloaded the Visible app and it tells me that my digital IMEI isn't available. I fired-up the chat box, waited on an agent. After chatting with the agent and giving them my IME...

Resolved! Sprint to Visible nightmare

On 8/24, 15 days ago, my family switched to Visible. I did an eSIM. Once my number ported, I was still not able to receive calls. I logged a ticket that same day. I also noticed that my apple watch was not able to make calls without my phone turned o...

Reactivated service 5 Days ago, still waiting.

I made a payment to reactivate my service on 08.03.21 but I'm still waiting for my service to be restored. The app continually says "Please wait for service to be restored. This may take a bit" if it doesn't crash first.Customer service is incredibly...

Anonymous by Not applicable
  • 3268 Views
  • 5 replies
  • 0 kudos

Using Phone Overseas

I'm going on a cruise in Europe and then the Caribbean. How can I use my iPhone with the Visible plan? Has anyone figured out a way to do this? Rent a wi-fi device for this? New sim card? I'll need it especially with all the COVID stuff and testing a...