Need help?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Cannot edit profile

I have moved. So I needed to change my billing and service address. I been through the online chat. Don ethe incognito browser. Tried on phone and pc. Still cannot edit. I wanted to buy a new phone but I'll need it shipped to my new place not my old ...

Visible Phone ZTE R2 Not Compatible

I signed up with Visible Phone and ordered the ZTE R2 phone and used the phone successfully from November 2019 until October 2021. I now want to use Visible Phone service again using my ZTE R2 but it is now “Not Compatible”. Keep getting “We are work...

Waiting by Novice
  • 1614 Views
  • 1 replies
  • 0 kudos

Physical SIM to eSIM for existing customers

I have some good news to share with you guys who want to transfer their physical sim over eSIM. I have successfully transferred my physical sim to eSIM from the app itself. On the phone app there is this transfer feature under YOUR DEVICE. After that...

bpositive by Intermediate III
  • 13811 Views
  • 2 replies
  • 3 kudos

Starting

Hi! I traded my phone to Apple and the new one arrives tomorrow. When setting it up with the esim, do I choose my current provider or choose none/other? I wasn’t sure because: I have Verizon for my old phone so I would choose this if I was keeping it...

it shouldn't be this hard

My wife has a samsung galaxy S21+ and the screen died. We started going through visible (assurance) to get it replaced, and we were told that since it's so new we can just work through samsung to get it replaced. What a nightmare. At every turn it's ...